Refund Policy
Last updated: 18 September 2026
We want you to feel confident when purchasing a Power BI Made Simple product.
Because our products are digital products that can be accessed electronically, refunds are handled differently from physical products.
1. 30-Day Support Period
Every standard template purchase includes a 30-Day Support Period.
During the first 30 days after purchase, you may contact us with reasonable questions relating to the setup and use of your purchased template.
Our goal is to help you get your template working as intended.
2. Refund Eligibility
We will provide a refund in the following situations:
| Situation | Refund |
|---|---|
| The product is materially different from its description on the product page | Yes |
| A genuine technical fault prevents the template from working as described and we cannot reasonably resolve the issue | Yes |
| You were accidentally charged twice for the same product | Yes |
| You changed your mind after downloading or accessing the product | No |
| The template does not automatically fit your particular data or business requirements | No, but please contact us for support |
| You purchased the wrong product | Generally no, but contact us and we may offer an exchange or another reasonable solution |
| Custom dashboard work has already started | Governed by the applicable custom-service agreement |
Nothing in this Refund Policy is intended to limit any refund or consumer rights that cannot legally be excluded.
3. Technical Issues
If you believe that a template has a technical problem, please contact us before requesting a refund where reasonably possible.
We may first attempt to resolve the issue by providing:
- setup instructions
- troubleshooting assistance
- a corrected file
- another reasonable solution
4. Duplicate Purchases
If you accidentally purchase the same product more than once, please contact us with your order details.
We will review the transaction and, where appropriate, refund the duplicate purchase.
5. Wrong Product
If you accidentally purchase the wrong template, please contact us as soon as possible.
While a refund is not automatically guaranteed, we may offer an exchange or another reasonable solution depending on the circumstances.
6. Refund Requests
Please email: user@powerbimadesimple.co
Use the subject line: Refund Request
Please include:
- your order number
- the email address used for your purchase
- the product purchased
- the reason for your request
We aim to respond within 1–2 business days.
7. Refund Processing
Approved refunds will generally be returned through the original payment method or payment provider.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
8. Refund Abuse
We reserve the right to review repeated, fraudulent, or abusive refund requests.